Privacy Policy
Last updated: November 11, 2026
This policy explains what personal data we collect when you visit duongdongnightmarket.com or book a private food tour with us, why we collect it, and how long we keep it.
1. Who is responsible for your data
Duong Dong Night Market Private Food Tours, Duong Dong, Phu Quoc Special Zone, An Giang Province, Vietnam, runs duongdongnightmarket.com and is responsible for the personal data described here. Questions about your data: [email protected].
2. What we collect
- Booking details: your name, email address, WhatsApp or phone number, tour date, pickup hotel, group size and any notes you add.
- Dietary and allergy notes: allergies, foods you avoid, vegetarian or Muslim-friendly needs, and anything about children or mobility you choose to tell us. We use these only to plan your menu and route.
- Payment status: whether you paid in full or paid a 30% deposit, and the balance due. Card and PayPal details are entered with the payment provider; we never see or store full card numbers.
- Messages: what you send us on WhatsApp or by email.
- Technical data: the IP address and browser information your device sends when you load a page, and the cookies listed in our Cookie Policy.
3. Why we use it
To take and confirm your booking, take payment, plan your menu and pickup, send your pickup time and guide’s name, answer your questions, and keep the accounting records the law requires. We do not sell your data, and we do not send marketing emails unless you ask us to.
4. Who we share it with
- Your guide, driver and our partner operator receive what they need to run the tour: your name, group size, pickup hotel and time, WhatsApp number, dietary and allergy notes, and — if you chose the deposit option — the cash balance still due on the day.
- Payment providers (card processor and PayPal) process your payment, whether it is the full price or the 30% deposit, under their own privacy policies.
- Service providers that run the site: our web host, Google (email delivery and the web fonts used on this site) and WhatsApp (Meta) when you message us.
- Authorities, only where Vietnamese law requires it.
5. How long we keep it
| Data | Kept for |
|---|---|
| Booking and payment records | 10 years, the period Vietnamese accounting law requires for accounting records |
| Dietary, allergy and mobility notes | Deleted 90 days after your tour |
| WhatsApp and email conversations | 24 months after your last message |
| Server logs (IP address, browser) | Up to 30 days |
6. Your rights
You can ask to see the personal data we hold about you, correct it, or have it deleted where we are not required by law to keep it. You can also withdraw consent for anything based on consent, such as dietary notes. Email [email protected] and we reply within 30 days.
7. Security and transfers
The site uses an encrypted (HTTPS) connection, and access to booking data is limited to the people who need it to run your tour. Some of our service providers store data outside Vietnam; we use providers with recognised security standards.
8. Changes
If we change how we use your data, we update this page and the date at the top.