Cancellation and Refund Policy

Last updated: November 11, 2026

This page sets out how cancellations and refunds work for tours booked on duongdongnightmarket.com. It follows our Booking Terms, which remain the full terms of your booking.

1. Free cancellation up to 3 days before

Cancel up to 3 days (72 hours) before your scheduled pickup time and everything you have paid is refunded to your original payment method, normally within 5–10 business days depending on your bank.

2. Within 3 days of departure

Cancellations within 3 days of departure, including no-shows, are charged 30% of the tour price, because the car, guide and food bookings are already committed. If you paid in full, we refund the other 70%. If you paid the 30% deposit and planned to settle the rest in cash on the day, the deposit covers the charge and nothing more is due.

3. Changing your date

Changing your date is free up to 3 days before departure, subject to availability. Date changes are arranged over WhatsApp.

4. If the weather or the market changes

Rain does not cancel a tour and is not partially refunded, but you can move the tour to another date free of charge. A cloudy sunset is not refunded. If an official storm warning affects Phu Quoc, we move your tour, and if no new date works for you, you get a full refund. If a night market or stall is closed on the night, your guide switches to stalls that are open and the menu stays complete.

5. How to cancel

Message us on WhatsApp +84 368 938 081 or email [email protected] with the name on the booking and the tour date. We confirm every cancellation and refund in writing.